The best way to make sure your training solutions have done their job is to evaluate it. Every year, for the last five years, we've assisted the IRS with improving their VITA/TCE training program by using an evaluative approach.
In order to identify any performance problems or issues post-training, a three-level evaluation approach has been implemented based on a training-industry standard, the Kirkpatrick Levels 1, 2, and 3. Both online and paper-based Level 1 evaluations measure students' reactions to the training program. The Level 1 survey is distributed to students immediately following the training. The online version of the Level 1 survey may be viewed by clicking http://irs.linklearn.webtechteam.com/VRPP_1/.
Kirkpatrick's Level 2 assesses the extent to which learners have advanced in skills, knowledge, or attitude upon completion of the courseware. This level is achieved by reviewing the certification test results in order to identify patterns, such as frequently missed questions.
Kirkpatrick's Level 2 assesses the extent to which learners have advanced in skills, knowledge, or attitude upon completion of the courseware. This level is achieved by reviewing the certification test results in order to identify patterns, such as frequently missed questions.
To measure the transfer of learning, the team then created a Level-3 evaluation. This evaluation uses a task/competency scale of 1 to 5 to rate proficiency based on key learning objectives. This evaluation is administered to the tax volunteers when the period concludes in April. Key trends are reviewed and all comments are analyzed to determine how improvements may be made for the next tax year.
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